Xerox`s office multifunction systems were rated highest among competitors in performance, functionality and effectiveness in the 2003 Annual Multifunction Product User Survey conducted by Industry Analysts, Inc, a marketing, management and product testing firm in the US.
Xerox multifunction devices include the newly unveiled WorkCentre and WorkCentre Pro lines, as well as Document Centre systems, which are available in SA.
"After two years of being rated best by end-users, Xerox has replaced Ricoh as the top multifunction vendor," said Andy Slawetsky, vice-president, Industry Analysts, Inc. "Xerox multifunction systems stood out among the competition in a variety of categories such as reliability, ease of use and affordability. "
Said Jim Miller, president, Xerox Office Group: "This is further proof that Xerox office systems deliver the best value and performance in the industry. Our commitment to build high-quality multifunction systems has been validated by the people who matter most - our customers."
Industry Analysts sent out thousands of surveys. Responses covered more than 300 multifunction products. The survey defined a multifunction product as a platen-based device supporting at least two of the four traditional office functions (copying, scanning, faxing and printing).
This is the second end-user study conducted by Industry Analysts, this year in which Xerox finished first. In March, Xerox printers earned top honours for the second consecutive year. Industry Analysts` printer survey included data from more than 200 companies representing more than 1 000 printers from vendors including Brother, Canon, Epson, HP, Lexmark, Universe and Xerox. The printers were non-impact units operating at speeds of 70 pages per minute or less. The Xerox printer line consists of Phaser colour and monochrome products.
The 2003 Annual Multifunction Product User Survey is available, through mid-June, at www.industryanalysts.com.
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