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AI reshapes CX in the age of digitisation

A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.
Connect
2:10
Co-Innovation Centres
Apr 23, 2019

Dimension Data, Cisco form co-innovation partnership

Both companies will leverage Cisco's global network of Co-Innovation Centres to drive collaboration in areas like 5G, IOT and blockchain.

Dimension Data
3:30
GECI
Apr 18, 2019

Industrial cyber crime reaches 'pandemic proportions'

Industrial cyber crime levels have escalated significantly over the past year, as criminals stop at nothing to bring city metros to their feet.

Sibahle Malinga
1:40
Bridging Technologies SA
Apr 18, 2019

BT-SA, Cambium Networks team up

The partnership will enable tech support company BT-SA and network solutions company Cambium Networks to offer businesses wide-ranging digital solutions.

BT-SA
ICT Maturity

ITWeb, in partnership with MTN Business, is running a survey on ICT maturity to gain a clear, data-driven understanding of where SA businesses stand in terms of ICT maturity. The survey covers everything from infrastructure and cybersecurity to digital literacy and compliance.

To gather further insights into ICT maturity within respondent organisations, the survey poses the following questions:

  1. How well is ICT integrated into the company’s business strategy?
  2. How effectively is data used for decision-making?
  3. To what extent has the company adopted emerging technologies?

By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the value of R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.

4:40
IHS Markit
Apr 17, 2019

5G to create infinite opportunities, but clarity needed

While 5G is set to boom globally, more clarity is needed on its technical rollout requirements, to achieve its envisioned value.

Sibahle Malinga
2:10
MiX Telematics
Apr 17, 2019

MiX Telematics 'disappointed' with cartel conduct probe

The company says its relationship with its channel partners is entirely in line with accepted competition principles.

Admire Moyo
4:20
SqwidNet
Apr 17, 2019

Need future jobs? Start introducing current jobs to IOT

Sqwidnet promotes IOT literacy through a number of events and contests, because bringing these closer to the people who can use them is critical.

Sqwidnet
2:40
MiX Telematics
Apr 16, 2019

MiX Telematics faces prosecution for alleged cartel conduct

The Competition Commission charges the JSE-listed firm and other telematics providers with alleged anti-competitive behaviour.

Admire Moyo
3:20
Atos SA
Apr 15, 2019

The digital transformation opportunity

We're entering a new wave of digital transformation that's being driven by IOT, AI and blockchain. These technologies can be regarded as either a challenge or an opportunity. Businesses can learn how to turn them into the latter.

Atos
0:50
Microsoft
Apr 15, 2019

Microsoft to host 'AI Virtual Conference'

Artificial Intelligence is increasingly becoming a necessary technology for businesses to embrace as part of their digital transformation strategy, says Microsoft

Microsoft
0:40
Ebook
Apr 11, 2019

eBook: Is your network geared for the digital world?

Dimension Data eBook unpacks why building a digital business on a solid network infrastructure is crucial.

Dimension Data
2:50
Apama Analytics Builder
Apr 9, 2019

Software AG advances in self-service analytics for IOT

Apama Analytics Builder reduces the time it takes to design, develop and deploy analytics for Internet of things applications.

Software AG
 
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