AI, next-generation voice the future trends in contact centres
Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.
Blue Turtle deploys BMC Control-M Managed File Transfer
Control-M MFT allows the user to build, schedule and manage file transfers in the same way they would any other "batch job".
White paper: Enhancing automation in financial services organisations
Digital transformation, using enterprise content management and business process automation to optimise productivity, reduces costs and eases compliance.
Shaping the value chain of scholarly publishing in Africa
Sabinet introduces a service offering that it says will shape the value chain of scholarly publishing in South Africa and change the workflow and effectiveness of publishers.
Should you enable Office 365 Automatic Message Encryption?
For most businesses, the downsides of automatic encryption would outweigh the potential benefits by a fair margin, says Chris Hathaway, operations director and cloud advisor at Cloud Essentials.
Tech-driven human settlements roadmap in the pipeline
The master plan seeks to flesh out how government can use science, technology and innovation to secure smart, green households and neighbourhoods in SA.