Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.
RPA plus document capture will empower your customer journeys.
Rainmaker is part of a team of about 20 people, from GDS and five supplier partner organisations.
South Africa Qlik Master Reseller has partnered with RoxAI to drive data literacy, digital transformation and user adoption across the continent.
ITWeb TV: Does SA have what it takes to produce a billion-dollar unicorn? | Episode #98
Innovation Hub CEO Bangani Mpangalasane discusses Gauteng's budding start-up ecosystem, why SA has yet to produce a unicorn company, and innovation that can be a catalyst for economic development and resolve societal challenges.
PwC's consumer survey finds smartphones are the device of choice for e-commerce, outstripping other commonly used online shopping channels.
Protecting data spread across systems, hardware and the cloud needs to be a priority, says Simon Campbell-Young, MD of Credence Security.
There is a difference between advanced technology to assist us, and self-learning artificial intelligence that may end up redesigning itself, says FlowCentric Technologies.
The white paper elaborates on ZTE's insights, principles, strategies and practices concerning cyber security.
GraniteWMS was one of Sage's independent software vendor partners selected to showcase its solutions at Sage's first fully digital ISV event.
To date, DFA has invested billions in the roll-out of more than 13 000km of fibre across the country, servicing enterprises and citizens alike.
Local players say mining Bitcoin in the country will not be profitable unless miners have their electricity bill subsidised.
The solution will provide utilities with a quick way to gain insights from meter data to minimise costs involved with supplying water to customers.