Most of SA's corporates don't know what software is deployed in their organisations, which could have costly consequences.
Visual communications technology links participants from around the world for new opportunities in business and learning collaboration.
BPM only works well when the people throughout the system are considered
Consumers must either fork out for costly originals, or risk reduced quality for a lower price.
It's more than just managing transactions.
The FirstRand Group consolidates four data centres into a single facility with a reduced carbon footprint.
Green IT may be on everyone's lips, but it's not yet made it onto their 'to do' lists.
The technology still suffers from its over-hyped early days.
...of infrastructure as we know it.
Makro's sustainability audit identified desktops and virtualisation as key focus areas for energy reduction.
Voice in the contact centre is being challenged by innovative new media communications; and foreign competitors are contesting the BPO space.
Global trends driving adoption of SaaS and cloud computing mean good things for local SMEs.
The data centre is now the centre of the world. It needs to be lean, green and mean. And fabulous, efficient and wonderful...