Either commit to a full-blown Web chat deployment, or don't deploy the solution at all.

Sound data management processes and effective search technology are the keys to unlocking and benefiting from dark data.

802.11ac WiFi boosts bandwidth speed by supplying wider frequency bands and faster processing with multiple antennas.

Medium-sized businesses see the value in big data, but cannot mimic large enterprise programmes.

A BI solution that provides a competitive-edge should be one of the corporate strategy's objectives.

WiFi is on its way to effectively becoming the `radio' for the Internet of things.

Should companies outsource mission-critical services, and how should the service provider deliver these?

Companies must be made aware of the value cloud can bring to their organisations.

In today's customer service world, the phone-based agent is becoming redundant.

The Internet of things will rely on cloud computing for processing power, storage and interconnectedness.

Astute marketing companies will be able to measure customers in real-time.

In the digital age, when customers are using digital channels, marketing and IT can no longer be seen as separate.