It is prudent to measure the right things in the contact centre, not the easy things.

Companies must use an 'appropriate IT' approach to achieve a greater ROI for IT spend.

Once VOIP has found its proper place, VOIP providers will be able to introduce their services in new places.

There are cost-effective automation solutions for manufacturing businesses with diverse production runs.

Look beyond mobile fragmentation to hit your target market.

Increasing microwave capacity will accommodate the mobile data boom.

Software-defined networking is making headlines, but is it all it's cracked up to be?

Data scientists communicate meaningful stories from data, regardless of data size or complexity.

There are seven crucial steps to achieving data governance maturity.

The second-largest continent will have more than three billion people by 2050.

Software-defined networking offers a problem-free interface between cloud computing and the network.

The mobile industry in SA created a culture of cellphone-driven entrepreneurship second to none.