The vitality of business intelligence depends on the data.

Should your technology business have a Facebook page?

Transpromo maximises the potential of statements that companies send out as a matter of course.

Companies need to consolidate the back-office and contact centre.

Companies battle to boost sales with CRM systems because they are not looking ahead.

A BCM plan of action needs to be more about the action than the plan.

Effective managed services embed compliance into regular maintenance activities.

Multi-channel is customer management's new frontier, and the contact centre needs to join the party.

There are many ways to move to the cloud successfully, without unacceptable risk.

The brand conversation impacts a shift to consolidated communications architecture.

Will the cloud kill or cure your network?

Real-time statistics on the extraction, transformation and loading process.