A lack of effective communication can herald the death knell of any project.

The cyber theft at RSA has left the industry feeling more vulnerable than ever.

The SMS has put marginalised members of society back on the map.

Private, public, hybrid? What does it actually mean?

Intelligent interactive voice response can transform the customer experience.

What are MEAPs and why do they make sense?

Client centricity must be the driving principle of every customer service strategy.

Transpromo is the ideal tool to encourage deeper relationships with customers.

Cyber theft at RSA has highlighted the very real need for IT security.

Qualitative risk management is essential to address the risks associated with project uncertainties.

The network management 'headache' begins as the post-PC era dawns.

Transparency is a cloud computing essential in order to protect the companies it serves.