A large number of management decisions are based on intuition instead of information.

A mixed environment is the first step to a successful open source migration.

Getting transpromo off the ground takes the competencies of specialists.

Correctly implemented virtualisation can streamline business processes, workflow and service delivery.

Happy customers tell other clients when they receive good service. Long live the king!

The use of remote contact centre agents is becoming more commonplace, and the benefits are growing too.

Cloud computing will play a key role in the development and proliferation of re-usable software.

There is no simple answer when deciding which Internet connectivity options to select.

SMEs must have a comprehensive contract with their service provider and a sustainable managed print service strategy in place.

Providing multiple contact channels will improve customer service levels.

Managers are looking at the value of information to take advantage of business opportunities and ensure sustainability.

The governance model used to manage software development projects is often unsuited for agile projects.