Text messaging volumes continued to grow in 2010, while call volumes took a dive.

User trends in hardware and software change the way we work and live.

Network consolidation drives integration between the corporate network, the storage network and its data repositories.

There are many limitations to using free dashboards, and it can be prone to error too.

Focus on the business and leave peripheral aspects to the experts.

A large number of management decisions are based on intuition instead of information.

A mixed environment is the first step to a successful open source migration.

Getting transpromo off the ground takes the competencies of specialists.

Correctly implemented virtualisation can streamline business processes, workflow and service delivery.

Happy customers tell other clients when they receive good service. Long live the king!

The use of remote contact centre agents is becoming more commonplace, and the benefits are growing too.

Cloud computing will play a key role in the development and proliferation of re-usable software.