Jumpstart the contact centre with communications as a service.

Companies are turning to solid state disk drive technology for high-end data storage applications.

IT security will be severely compromised leading up to the 2010 Fifa World Cup.

The focus of business performance management has changed from justifying its acquisition to ensuring it works.

A standards-based approach to networking allows businesses to get away from proprietary networking.

The configuration management database has evolved into the configuration management system.

IT spend is controlled and the returns are measurable with the risk-based services model, or 'your money back'.

Data modelling is a vital discipline for the IT professional.

There are some non-negotiable steps that have to be taken.

Making network management simple, effective and rewarding.

In the risk-based model, the vendor is liable if the system goes down.

Open source is far more appealing and available today.