Although open source uptake is increasing, companies are still missing its true value: the community support and backing.

Companies can increase agent productivity through the use of intelligence contact centre solutions.

It is helpful to know what to look for when surveying the market for solutions.

There are many factors to consider when investigating Java Web frameworks.

Business intelligence is around to make life easier.

Insiders have become the root cause of most data breaches.

Enterprise performance management can bridge the disconnect between strategy and operations.

Transpromo combines new-generation printing technology with customer database analytics.

Outsourcing the marketing aspects of a business will save time and hassle.

The R3.8 billion Seacom project is on schedule and is set to go live in June.

Outsourcing non-core business activities can result in benefits for companies and shareholders.

Planned role-swaps allow companies to test disaster recovery and high-availability plans, and deal with system failures.