SMBs are turning to technology to manage costs, retain staff and finance expansion.

Contact centres that are not at least considering a remote agent strategy are already behind.

Implementing SOA is not a quick process, so businesses need to think long-term.

Cellphone messaging has brought us closer together than we ever thought possible.

The ability to integrate data into information that makes sense across the enterprise is one of BI's biggest obstacles.

Many organisations find themselves stumbling into a number of EPM pitfalls.

As the Web advances at an incredible rate, malware techniques become significantly more sophisticated.

Companies tend to think green practices and cost saving are mutually exclusive, but in reality, green IT saves money in the long-term.

When it comes to employing an access control management solution, it is best to build up slowly.

Cyber-criminals scam and spam their way into a $105 billion industry.

Operators and telcos must brace themselves for the changes Web 3.0 will bring.

Insurers' existing systems are too costly to support an incursion into the lower end of the market.