The cellphone is an indispensable part of working life, but makes us less mindful of others within earshot.

The industry must work to collectively ensure employees and graduates are guided along career paths that suit them.

Today's smart cards rely on hi-tech, and aim to make our lives easier and safer.

Effective use of a presence management system enables contact centres to increase their percentage of first-call resolutions.

Not all business analysts are born equal, but they can reach a common baseline of excellence through diligence.

These cornerstones must be considered upfront and reconsidered frequently during the system's operating life.

It's time to take online marketing seriously, as the Web is a vital part of organisations' marketing mix.

Innovation is at the heart of capitalism and free enterprise.

Few companies have rules to protect anything of real value on mobile workers' laptops.

Most companies treat print and printing technology as an afterthought, but this is slowly changing.

Contract management is one of the most manual and undefined areas of business operations.

While VOIP offers significant value, this is not derived in the most obvious business areas.