The need to have a proper records management strategy in place has never been greater.

Centralised data backup need not cripple a company's WAN.

The IT world has traditionally been dominated by technology, but the importance of information is clearly on the rise.

The continent's GSM growth is fuelling an increase in the call centre market.

SMEs cannot afford not to have detailed disaster recovery plans in place.

Poorly designed software costs the US economy $30 billion a year in lost productivity. Clearly, bad design impacts business.

Whether on a meta or micro scale, hierarchy is inescapable and is ineffective without all the components.

Choosing the wrong storage location can be disastrous.

Data integration and integrity are two of the most critical challenges keeping companies from true enterprise intelligence.

Many CIOs continue to use open source as a bargaining chip to reduce their proprietary software licensing costs.

IP telephony is about a whole lot more than least-cost routing. It is the key to new business models.

In the building industry, things must be right the first time. The same ought to be true when it comes to business intelligence.