Customer loyalty: in the cut-throat, customer-is-always-right world of today, does such a thing even exist any more?

A look at the future impact developments will have on the buying patterns of corporate customers of software, and how resellers and software vendors should position themselves.

New laws are about to be introduced which place the onus on telecommunication service providers to obtain and keep information on their clients, which will greatly benefit the wireless and online retail industries.

One of the most significant shifts we`ve seen in the ICT industry this year has been a move by customer organisations away from a reliance on technology for solving all their problems to a renewed focus on human skills.

To implement VOIP successfully, all network components, including the wiring or cabling infrastructure, have to be optimised.

For compliance purposes, organisations need to establish a complete "data lineage" that describes any piece of data, starting with its creation and ending with archiving or reporting.

The simplify, standardise, automate mantra implemented by business process analysts seems to be at loggerheads with the creative chaos found in marketing departments, but Jam Warehouse`s Alan Haefele argues that good BPM allows for better creativity.

The 21st century CEO faces compliance, risk and cost issues, which require the integration of records and document management into the company`s business strategy.

It is clear that competitive advantage can in part be achieved through bringing the paper chase to an end and reducing the cost of documents in the business.

The recent tinkering with ADSL connectivity models has the industry in an uproar. However, this seemingly devastating manoeuvre is actually a stepping-stone on the inevitable path to 4G.

Hardware and networks are becoming faster all the time, but that doesn`t guarantee high performance in an IT environment.

Scanning and electronically processing documents related to the supply chain can help companies realise a more compliant, efficient, speedy and cost-effective way of dealing with records, and reduce mistakes.