Customer relationship management (CRM) is no longer about an island of information under-utilised and separate to core business processes.

"Build it and they will come" might work for big screen baseball movies, but it`s not a good strategy in technology adoption, and it won`t work in the e-billing environment.

Business process management (BPM) allows decision-makers to proactively manage and manipulate the inner working of their businesses to meet both controlled and inherent risks.

While companies have accepted the fact that compliance is a necessity, many are falling into the trap of managing compliance tasks from the bottom up instead of from the top down.

Small changes in the office environment can increase productivity and ease the daily grind.

Cellular technologies can help companies improve customer service and generate more revenues by liberating employees from their desks and allowing them to spend more time in the field.

Is the S95 standard another hyped up iteration in the ever-changing language of IT?

Data availability and quality are critical components of the zero latency organisation.

Networking equipment manufacturers are introducing more intelligence into the devices that connect applications, computers and people together, but what does this actually mean for businesses?

Seventy percent of IT investments fail and 19 out of 20 enterprise resource planning implementations fail to deliver what was promised. What causes this high rate of IT investment failure?

Corporate performance management (CPM) and activity-based costing (ABC) are vital for companies in developing countries that can no longer rely on gaining competitive advantage from a cheaper workforce.

Finance budgeting is important for the planning and management of revenue and expenses - a business cannot run without a concise and accurate estimation of the short- and long-term future.