Knowledge management is about managing an organisation`s intellectual assets so that available information and knowledge can be consistently delivered on demand.

As business performance management (BPM) permeates throughout business across the world, it is becoming clear what BPM is, what its key drivers are, and what we should be looking for.

A forward-looking risk management policy is essential, because no matter how staid or secure your business may be, it is never safe.

Records management is a serious issue, with legal ramifications for those not toeing the line, which is why most organisations are either deploying or investigating systems or processes to address the issue.

What exactly is SOA, or service-oriented architecture? Does your organisation need it, or is it the latest payoff line in the software industry?

To keep abreast of the ongoing changes taking place in the market today, companies need to adopt new business rules, financial models and competitive differentiators to find new ways of acquiring and keeping customers.

Mobile devices are increasingly being used to bring vital data from consultants on-site into the professional services automation (PSA) system as soon as possible.

While traditional multidimensional online analytical processing is often sufficient for limited departmental analysis domains, it fails to provide the power and flexibility required for true speed-of-thought analysis.

Knowledge is power. An in-depth knowledge of assets is invaluable and enables an accurate, detailed knowledge base for precise benchmarking, financial forecasting, and the identification and evaluation of trends for future asset maintenance planning.

Who would have thought that consumers would drive mobile technology adoption and trendsetting?

The ultimate level of customer loyalty is "advocacy", in which customers do your marketing for you without being asked.

A mere three to five years ago, application integration products were difficult to use and relatively immature. Today, however, integration technology has come of age, and ease of use is giving companies the ability to get up and running quickly.

Thanks to poor delivery, fly-by-night operations, mismanagement of candidates and poor ethics, many companies are re-evaluating the value of headhunters.