One consequence of populating the system with poor data is that companies can spend millions of rands on CRM systems and enjoy little return on investment.

The Internet Protocol telephony market is moving from early adopters to mainstream users as reliability and quality improve, and companies recognise voice not only as a communications tool, but also as a business application.

Organisations often overlook the impact their own maturity levels have on the success of an enterprise project management solution.

There is a myth that coaching is for people who are under-performing. In fact, coaching is for high achievers and people who want to realise greater amounts of their potential.

Innovation is the enabler of progress, of evolution. Without it the human race would not have survived for as long as we have.

Getting bills through an increasingly complex e-mail landscape is today`s version of the old postal challenge.

The solution to the currently problematic wireless application service provider (WASP) model lies in aggregation.

The marrying of IT with business will happen with or without the IT department, as business entrepreneurs discover technology and apply this in their businesses.

The true value to business of outsourcing has proved elusive. Consequently, throughout the world, the industry has done some soul-searching about a strategy to adopt for the future.

If you don`t make the right storage location choices up-front, it will cost you.

From a service perspective and operational expenditure point of view, there is no doubt that having network-aware applications will benefit any ICT infrastructure.

Inefficiencies from duplication of data and systems and an inability to respond to new demands plague most organisations today.