Examining the importance of managing the quality of the data that supports decisions, and how it can be improved in the interests of competitive advantage.

Just as no one is an island or nothing exists in a void, convergence cannot be seen in isolation.

Growing an industry requires champions. Who will drive e-billing adoption in your organisation?

Enterprises looking to be the best in their field should consider three fundamental factors for measuring performance: visibility, predictability and accountability.

Without an efficient budgeting system in place that truly reflects every facet of the business, there`s little chance of the organisation achieving effective financial planning.

Multi-channel customer management integration does not come without its challenges.

Companies must be made aware of what the move to software as a service entails, and what to expect from their service provider.

Identifiable spreadsheets that are considered important to the organisation should be treated in the same way as a formal IT system.

As you have only 2.5 seconds to convince someone not to toss your brochure or document away, colour has enormous value.

By helping people to build better spreadsheets, the organisation faces far less risk.

Premium rate SMS may fulfil the need that arose with the birth of the Internet for an effective micro-billing mechanism, but the characteristics that make it a perfect fit also open the door for abuse.

The challenge of effectively managing multiple roles and personae as women in business is often like herding cats.