Business today is seeing a profound move away from once-a-year budgeting to strategic planning which makes budgeting and planning an integrated, holistic, high-impact business exercise.

Security is now top of mind for many organisations, thanks to the recent e-banking fraud and various virus infestations. But what efforts are being made to provide secure e-billing?

The void between strategic planning and execution can be best bridged through engaging properly with clients to understand and deliver what they need.

While the relentless pace of change in IT continues, there are also ongoing significant structural changes in manufacturing businesses.

The ability to make corporate data available between two enterprise applications is a simple task with the availability of middleware solutions and new technologies such as Web services and Java messaging services.

It`s a certainty that keeping records of all business transactions and correspondence will be a critical and integral part of the new South African corporate landscape.

Customer relationship management (CRM) needn`t cost the earth, as CRM is much less about technology than it is about orienting the organisation around customer management actions.

The convergence colloquium has come and gone, and now the real work begins. However, technology neutrality should not be the top concern.

While everyone knows that legislation requires that business records be kept for a set period of time, it is unclear as to how this task should be undertaken.

To an unprecedented extent, today`s CEOs and CFOs are being required to expose the inner workings of their business and commit their names, titles and reputations to the financial statements they generate.

When it comes to corporate performance management, it is vital to put the pieces in place and ensure they are functioning, but it is the understanding of what they deliver that gives you the edge.

Customer-facing and support personnel are integral to the customer relationship management process.