When it comes to corporate performance management, it is vital to put the pieces in place and ensure they are functioning, but it is the understanding of what they deliver that gives you the edge.

Customer-facing and support personnel are integral to the customer relationship management process.

There is nothing elegant about raw data. However, organisations committed to properly managing their documents and records are finding the legal, productivity and cost benefits positively chic.

Basel II should be seen as an opportunity for banks to consolidate their data and learn what information they are actually holding.

A look at how to monitor the progress of the corporate performance management (CPM) initiative to ensure the whole organisation is on the same track.

While there is no instant solution for CRM success, CRM programme managers can help reduce the risk and increase the chances of success by utilising a 14-point checklist.

To empower organisations, companies should extract the information held deep within through a combination of people, business processes and information portals. Failure of any one of these may result in an inability to correctly use the information in the business.

Today`s CIO is faced with an unprecedented set of challenges. While this statement has been made many times, by many market commentators over the last five years, never has it been more true than today.

The fancy name for e-billing is electronic bill presentment and payment, or EBPP. While most organisations are still coming to grips with the first `p`, this year promises to be the year of the second `p`.

At a time of collapsing world markets, Contracts for Difference (CFD) trading continues to flourish.

Managers should realise that consolidation is key to successful corporate performance management.

Few people in business today can be unaware of the impact of poor data on the effectiveness of customer management, along with other important aspects of business.