There is enormous evidence that a correctly aligned and implemented CRM initiative will deliver great benefits, but before embarking on this costly exercise, businesses would do well to ask 10 key questions.

Once the decision has been taken to implement e-billing, there are steps that all potential e-billers need to follow.

Attempting to be a CIO, IT director or manager these days is less a position of prestige than it was a few years ago, and more of a miracle-working post.

Managing content chaos in organisations strikes at the heart of time wastage, and provides direct benefit to each person affected.

Web technologies are coming to the aid of cash-strapped hospitals that need to upgrade application systems.

The transition from magnetic stripe to chip is gathering momentum worldwide and the payments landscape is being dramatically reshaped as a result.

They say it takes money to make money. Perhaps the clich'e should change for the IT industry to read: "You have to spend time to save money."

Before investing in a contact centre, a company must consider the real business value-add as well as its future requirements.

The Web is the way forward for e-billing because it offers a wide range of interaction options.

Here`s wishing that 2003 will see a change of attitude and an end to all the hype in the customer management domain.

Three factors driving the marketplace today are security, mobility and convenience. This is where smart cards come in. They really respond to the `anytime, anywhere` requirement and provide optimal extra security.

CIOs today have new responsibilities that will challenge and stretch them beyond their current capabilities.