The one constant in the Web services market at the moment is that there is no clear definition of what exactly a Web service is, or what a Web service should consist of.

When it comes to valuations, analysts are missing a key intangible of company performance: the competence with which a company manages its customers.

When reviewing the health of your organisation, you need look no further than understanding the content of your contracts.

South African companies would be wise to follow the principles of business performance management, which coordinate all key business activities against a single view of the truth.

Planning is one of the most frustrating and stressful corporate functions leaders have to deal with.

Companies which aim to derive the maximum value out of their investments in enterprise resource planning (ERP) and customer relationship management (CRM) software need to integrate them with content management tools.

E-billing is entering the next phase of its evolution: allowing customers a choice of communication channels.

There is enormous evidence that a correctly aligned and implemented CRM initiative will deliver great benefits, but before embarking on this costly exercise, businesses would do well to ask 10 key questions.

Once the decision has been taken to implement e-billing, there are steps that all potential e-billers need to follow.

Attempting to be a CIO, IT director or manager these days is less a position of prestige than it was a few years ago, and more of a miracle-working post.

Managing content chaos in organisations strikes at the heart of time wastage, and provides direct benefit to each person affected.

Web technologies are coming to the aid of cash-strapped hospitals that need to upgrade application systems.