Online customer interfaces have their place, but the main players in online transactions sensibly offer multiple communication channels to support the pure online model.

Corporate identities, cultural icons and graphic representations need no longer be defined by a single motionless state, but can exist as dynamic, interactive entities.

Business process management improves the efficiency with which company processes are managed by providing a strategic, holistic overview of business process automation across the enterprise.

It`s time to come clean about pervasive and insidious "dirty data".

There is a huge need for the speed, accuracy, control, flexibility, transparency and efficiency of workflow-driven straight-through-processing.

SA, unlike India and other developing economies, has not yet established a high international profile as a software development centre, despite its world-class software developers and engineers.

Unless companies recognise the critical nature of their data and identify the problems in their systems, they will continue to unravel the value these systems can and should represent.

The first step in building a business case for the implementation of electronic bill presentation and payment (EBPP) is to look at the business drivers specific to your organisational goals.

When it made its initial appearance, the Internet was hailed as a life-changing, business-altering and mind-blowing force to be reckoned with. So, has it delivered on these promises?

SA should be leading the world in the migration towards electronic billing and payment. So, what`s holding us back?

Individual message management is rapidly becoming a chore that erodes personal productivity and the impact on business can be disastrous.

Electronic bill presentation and payment (EBPP) was expected to be the next `killer app`, but two years later, the South African adoption has been much slower than expected. There are, however, some hopeful signs.