We can choose to use our experiences from 2020 to secure our organisations and future, or miss another opportunity to contribute to building a safer digital world.

To advance, the data stack needs to learn, and input outcomes back into the stack in a feedback loop that continually evolves.

AIOps is intrinsically affiliated with advanced levels of automation, making its value proposition more expansive and greater than that of application performance management.

The use of outsourced call centres to extort money via ransomware is a sinister ramping up of cyber crime activities − the latest refinement, so to speak, of a nasty trade.

We can expect steady growth in the application of new technologies as companies move to underpin the “work from anywhere” digital business transformation.

As new skills are critically important to remaining relevant and impactful in the cyber security space, a culture of lifelong learning must be embedded.

The artificial intelligence for IT operations stack, starting with application performance management, is an incredible service delivery enabler.

The “as a service” mindset transforms the way companies and governments think about IT, as they discover how it supports innovation and enhanced service delivery.

Newly dispersed workforces, rapid transitions to cloud and hurried digital transformation could leave a great deal of sensitive data at risk.

Backing up payroll data in the cloud means companies no longer need to dedicate precious hours to take care of backup infrastructure and processes.

Excellent user experience has never been more relevant or crucial, as the pandemic pushes online retailers to meet significantly changed expectations.

Open data, data mining and in-depth data analysis could prove to be invaluable tools in the COVID-19 fight, and in the ones that may still come.