The value proposition should show the measurable business benefits the programme will offer to the company.

Every process is made up of multiple parts.

The immediacy of retail means it's the perfect place to monitor customer experience and introduce improvements.

Building an application programming interface is a long-term commitment.

Dealing with clients via virtual reality provides a more memorable experience.

How to build an effective application programming interface management strategy in the South African market.

While data is being used in myriad new ways, the rules for effective governance must prevail.

Most referral systems are not based on objective information, and are often linked to the same back-end services.

Will the Internet of things make an accelerated descent into the "Trough of Disillusionment"?

Metrics is often overlooked or not considered seriously enough throughout the journey to automation.

Operators should seriously consider deploying their own caching solutions to realise the potential cost savings.

The ramifications of not protecting software and technology developments can be costly.