AI is a new key trend that must be considered by organisations for the success of their future CX strategy: Genesys.
The start-up wishes to empower female entrepreneurs in remote or off-grid areas to run successful renewable-energy businesses.
Businesses that do not improve their CX strategies will lose customers and revenue, says Genesys.
The pioneer in content discovery on the Internet closes its platform after 16 years and starts a new network called Mix.
Webhelp partners with not-for-profit organisation Harambee to boost business process outsourcing skills in the country.
The Australian data specialist will merge its business operations with Decision Inc.'s Australian company, ABM Systems.
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This is the IT Channel's latest disruption, says Channel Center.
Companies whose boards do not take cyber security seriously run a higher risk of being hacked, says GlobalData.
Local adoption and immersion of these technologies is lagging significantly behind global standards, says NMRQL Research.
The non-profit educational organisation partners with Chevron SA to host classes for 150 learners from previously disadvantaged schools.
The risk and information solutions provider names Sudhish Mohan as its chief operating officer in SA to manage operations and IT solutions.
CEO Jens Montanana took home $6.07 million last year, including a hefty $3.5 million bonus for the successful sale of Westcon Americas.