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Viewpoint: Manage your workforce in the cloud

Ebrahim Dinat, COO of Ocular Technologies, explores the current state of the cloud contact centre.
Ebrahim Dinat
2:00
Ashley "Oshy" Tugendhaft
Oct 6, 2017

Tugendhaft takes over as Alviva chairperson

Following a two-year succession plan, founder Arnold Fourie hands over the reins to long-time associate Ashley Tugendhaft.

Staff Writer
2:20
Schneider Electric
Oct 6, 2017

Schneider Electric appoints VP in Anglophone Africa

Riaan de Leeuw will ensure the firm's execution of digital transformation and Internet of things initiatives in the region.

Sibahle Malinga
1:20
Dimension Data
Oct 6, 2017

CompComm approves DiData's acquisition of Hatch

The merger is approved subject to public interest conditions relating to employment and the impact on an industrial sector or region.

Staff Writer
1:50
MTN
Oct 6, 2017

MTN appoints new regional VP

Ebenezer Asante has been appointed as VP for MTN's Southern and East Africa region, which now also includes Ghana.?

Staff Writer
2:50
Consumer boycotts
Oct 6, 2017

Reputation key for successful portrayal of contact centre brand

A recent spate of consumer boycotts should impel customer service centres to improve customer experience to avoid suffering this fate, says Aspect Software.

Aspect Software
2:50
Design Thinking Labs
Oct 6, 2017

Intervate introduces Design Thinking Labs at InTouch2017

The new service forms part of Intervate's reimagined brand and innovation strategy.

Intervate
28 - 28 August 2026

Wired4Women Awards 2025

0:30
EBooks
Oct 6, 2017

Golden rules to develop a winning sales strategy

SolarWinds e-book highlights Five Golden Rules for building a sales strategy that will win new customers and retain business.

SolarWinds
2:50
OfferZen
Oct 5, 2017

OfferZen broadens ICT skills portfolio

The IT marketplace now caters to placements for UI design, UX design and data science skills.

Sibahle Malinga
1:50
Oct 5, 2017

More Than 1.5 Million Titles and 2,600 Events at Sharjah International Book Fair 2017

More than 1.5 million titles and 1,650 publishing houses from 60 countries will be taking part at the 36th edition of Sharjah International Book Fair (SIBF), which takes place from November 1-11.

Business Wire
2:50
The University of Fort Hare
Oct 5, 2017

Disadvantaged SA universities see promise in research fairness scheme

The Research Fairness Initiative is designed to help institutions probe issues related to fair research, such as benefit-sharing, equal partnerships and good conduct.

SFSA 2017
3:20
Vodacom
Oct 5, 2017

Vodacom, National Treasury defend contract

Both say the awarding of a contract to provide mobile telecoms services to government "followed due process", after allegations of an "abuse of dominance".

Paula Gilbert
2:50
Eskom
Oct 5, 2017

Eskom quells wind farm social media 'misconceptions'

The broken and falling turbine at Klipheuwel Wind Farm is an acceptable method to dispose of a wind turbine structure, says the utility.

Admire Moyo
 
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