Rimini Street Once Again Sets New Premium Standard for Enterprise Software Support Service Level Commitments
Rimini Street, Inc., the leading global provider of independent enterprise software support services for SAP SE's (NYSE:SAP) Business Suite, BusinessObjects and HANA Database software and Oracle Corporation's (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware,Hyperion, Oracle Retail and Oracle Agile PLM software, today announced it has implemented new, even more responsive Service Level Agreements (SLAs) featuring a guaranteed 15-minute or less engineer response time for Priority 1 (P1) critical cases and 30-minute guaranteed engineer response time for Priority 2 (P2) urgent cases.