The BPM industry suffered setbacks during the recession, but 2010 will see converged technology trends and market recovery, says K2.
In this World Wide Wrap: BT to manage O2's networks, Reliant recalls outsourced IT work, and HP scales up India operations.
In this World Wide Wrap: Cloud not so risky, GRC undefined but capable, and FRSGlobal wins Financial-i award
In this World Wide Wrap: Apple threatens Amazon, smartphone sales jump, and Firefox runs on Nokia.
In this World Wide Wrap: Nokia and Pearson unveil Mobiledu, teachers prepped for digital learning, and digital literacy worth $1.7bn.
IBM's Eco Efficiency Web jam generates new discussions on energy technologies and a more connected planet.
In this World Wide Wrap: Govt teams up with eBay, Obama gives SMEs tax relief, and Microsoft and best time for IT SMEs.
In this World Wide Wrap: BSkyB's victory to alter PM, Inventus adds Relativity to document solutions, and Web-based PM software updated.
Obsidian Systems' first quarterly Free Beer Session shows open source is changing both tech and business worlds.
In this World Wide Wrap: Online bank makes money tweet, Deutsche Bank implements SAP system, and USAA brings mobile banking to Android.
In this World Wide Wrap: Avaya outlines 2010 roadmap, BroadSoft and Polycom offer hosted UC, and Globe unveils hosted contact centre.
In this World Wide Wrap: Verizon and Accenture to manage SAP apps, developers raid iPad code kit, and JavaOne set for September.
The company notches up an "AA" empowerment rating with EmpowerDex.