To successfully create, deliver and embed new digital capabilities in your business, you must pay attention to your integration objectives and strategy.
AI and automation are crucial for supporting a digital-first business, says Warren Olivier, ServiceNow.
Investigators conduct a search and seizure operation at the premises of ex-employees of the Office of the Chief Justice.
Newly graduated business analysts need to learn, unlearn and relearn many pivotal aspects of business analysis.
By understanding customer and employee experiences, contact centres can drive retention, processes and profitability.
Innovative ideas and great product and service delivery are not enough to differentiate a business and ensure its survival, according to UnlimitIT.
The company played its part recently in support of women and children in the Thembisa area in Gauteng, in partnership with The Love Trust and Literacy for Life.
Finance professionals must evolve to access the benefits that data can bring to the business, says Varsha Ramesar, managing executive, Data and Analytics at iOCO.
Advancing trends like artificial intelligence, machine learning, robotics and other technologies are transforming the work profile of the workforce.
Innovation Partner of the Year went to MWare Consulting for its integration between FlowCentric Processware and the Microsoft Power BI platform.
The omnichannel approach empowers you to offer a consistent experience to customers irrespective of the device or channels the customers prefer to use.
The 'Customer Service of the Future' webinar will take place on 16 August, with AWS, Salesforce and Synthesis outlining their tools to overcome obstacles and transform the customer experience.
