IT service management is no longer a negotiable. If you play in the outsourcing game, you're expected to have a firm grip on it.

IT must deliver business value, says Gartner.

A survey under way at the behest of the ITSM forum provides a valuable benchmark of exactly how mature the local market is in this space.

Biometrics takes off in SA, thanks to govt and T&A projects, but RFID uptake is selective

The recession is biting, with many international companies taking visible strain. However, security players are still smiling.

With the recession, upcoming World Cup and smarter criminals, the security threat landscape looks a little intimidating.

Speakers at the recent ITWeb BPM Summit and Excellence Awards event in Johannesburg outlined the ongoing importance of BPM for successful business.

Local bandwidth still stymies cloud computing adoption.

Duplicating the cloud computing experience.

Government has much work to do if it is to keep its promises of improved service delivery to South African citizens.

BPM has excellent potential to add value to business. It just needs to be explained properly.

Some say SA has what it takes to be an outsourced software development destination. Others say skills are a problem.

Some commentators believe SA can compete globally, while others believe more needs to be done.