It's more than just managing transactions.

There's a big gap between theory and practice, particularly when it comes to management disciplines.

Mobile handsets and applications continue to evolve faster than companies can cope with them. That will have to change.

The FirstRand Group consolidates four data centres into a single facility with a reduced carbon footprint.

Identity and access management adoption shouldn't be pushed by law, but rather by the pain of loss.

Green IT may be on everyone's lips, but it's not yet made it onto their 'to do' lists.

A number of companies have risen to the challenge and gone green.

The technology still suffers from its over-hyped early days.

A Cape company develops its own RFID technology to solve a local problem and attracts worldwide interest.

...of infrastructure as we know it.

Makro's sustainability audit identified desktops and virtualisation as key focus areas for energy reduction.

Voice in the contact centre is being challenged by innovative new media communications; and foreign competitors are contesting the BPO space.