SA has been spinning its wheels for 10 years trying to get BPO right. Blame the government.

Opportunities and risks abound for outsourcers.

The line blurs between managed services flavours.

IT service management is no longer a negotiable. If you play in the outsourcing game, you're expected to have a firm grip on it.

IT must deliver business value, says Gartner.

A survey under way at the behest of the ITSM forum provides a valuable benchmark of exactly how mature the local market is in this space.

Biometrics takes off in SA, thanks to govt and T&A projects, but RFID uptake is selective

The recession is biting, with many international companies taking visible strain. However, security players are still smiling.

With the recession, upcoming World Cup and smarter criminals, the security threat landscape looks a little intimidating.

Speakers at the recent ITWeb BPM Summit and Excellence Awards event in Johannesburg outlined the ongoing importance of BPM for successful business.

Local bandwidth still stymies cloud computing adoption.

Duplicating the cloud computing experience.