SOA has been the flavour of the month for at least the last four years. Now it`s starting to take to the air as organisations get on board, but there`s still some uncertainty.

Huge volumes of transactional information and a formidable competitor in Microsoft are both a threat and an opportunity for BI vendors.

Business intelligence is on the verge of both top-down and bottom-up waves in adoption.

High-quality, low-cost call centres are one thing, but government wants to win at the BPO game.

Amid high telecoms costs, skills shortages and a host of other imperfections, the call centre industry is delivering above expectations.

1776 - The idea of outsourcing has its roots in the `competitive advantage` theory propagated by Adam Smith in his book The Wealth of Nations.

Narrow margins, skills shortages and better business understanding drive the uptake of managed services.

Municipalities provide managed services. IT companies can too, if they`re smart.

The paperless office is a dream not likely to become reality for the foreseeable future.

Gartner has published a set of guidelines for formulating e-mail retention strategies.

1780 - Steam engine inventor James Watt obtains a British patent for letter copying presses, which James Watt & Co produced that year.

Efficiently managing IT assets can save IT departments time, resources and money. Why then isn't ITAM being adopted at high speed?

Leasing is not the be all and end all of the IT equipment disposal problem, Gartner says.