According to Gartner's Wireless LAN Magic Quadrant, virtually all the companies profiled are growing. Good news for vendors at least.

Millions have been spent on CRM systems in SA in recent years, but customer service is still, mostly, non-existent. What gives?

Internet Solutions has overhauled its CRM system in a bid to provide superior service to customers.

Gartner's CRM Hype Cycle claims ISPs, e-commerce sales and sales order management are on the up.

SA is a major software development outsourcing hub, but will it stay that way?

SA is an outsourcing destination but also offshores much of its work

Storage issues will come to a head for many companies in 2008, no matter their size. Whether they cope depends on what they do now.

The old saying that 'IT would be perfect if it weren't for end-users' rears its head again as IT departments attempt to secure devices in the era of distributed networks.

Much has been said about the proliferation of personal devices in corporates, but not enough has been said about the negative implications.

Despite all the hype, VOIP has been slow to take off locally and providers are still making losses.

Mindset Network is reaping the flexibility, remote functionality and billing benefits of its new VOIP solution.

Unified communications, collaboration, IP, IPT, VOIP. The world is converging on your cellphone, laptop and inbox.