Despite many problems, public sector IT has never looked healthier. With some strategy, it could resolve serious socio-economic issues.
Fans of BPM claim it is the answer to two long-standing IT issues: breaking down business silos and uniting IT and business.
Fastnet's workflow system is improving its efficiency, transparency and customer service.
Gartner predicts enterprises that aggressively begin their organisational and cultural transformation for BPM in 2007 will double their chances of becoming industry leaders by 2010.
1880 - The concept of scientific management is born with Frederick Taylor's view that: "In the past, man was first. In the future, the system will be first."
SMEs may be small in revenue or staff complement, but their IT requirements are equal to those of their larger counterparts.
When building maintenance company Domayne Engineering needed to update its accounting system, it decided to go local.
2001 - Microsoft acquires SME business software supplier Great Plains.
The local IT industry continues to play the blame game while the skills shortage gathers momentum.
Management can no longer claim ignorance when things go wrong, as compliance is critical and ensuring it is sustained is even more important.
Compliance requirements drive IT spend. Gartner has several tips for CIOs on how to maximise this investment.