Some one hundred and thirty-odd years after the telephone was invented, during which time basic telephony stayed pretty static, a revolution is underway.

SA's contact centre industry could take the world by storm if government would just give it a break. So it says, anyway.

Local software developers are feeling the brunt of SA's ongoing IT skills shortage.

Migrating to open source has paid off for MHG, and now it is cutting costs further by moving to an internally developed call centre solution.

What do SA's CIOs want for Christmas? Under the restrictions of an unlimited budget, ITWeb sat five of them down and picked their brains.

If you want to know what BI vendors think about the state of their industry, you sit them down and ask them.

BI solutions are ready to deliver the graphs, reports and numbers to executives hungry for information. And in real-time if need be.

Identity management encompasses anything from people to processes to passwords. One thing it is definitely not about is the technology.

Distributed campuses, staff, students, staff who are students, and contractors. Managing identities at UCT is a mammoth task.

Identity and access management is defined by the vendors that supply such solutions. Butler Group lists the components crucial for identity and access management.

From the introduction of the telegraph in 1837, to the ubiquitous Internet of today, telecommuting seems the next inevitable step.

Since it's no longer necessary for employees to be physically in the office to work, why isn't telecommuting taking off in SA?