From hacker pastime to robust enterprise-ready operating system, Linux has matured rapidly over the past couple of years, and while it still has its faults and shortcomings, it is quickly silencing its critics.

Although many installations have yet to deliver measurable value, CRM is here to stay as the increasing diversity of customer interaction channels makes it virtually impossible for companies to manage client expectations without a CRM solution.

Government, organisations and ICT companies are racing to bridge the gap as millions of African children are left behind in the digital revolution, but will Africa`s lack of infrastructure stand in their way?

The real battle in Canadian group DataMirror`s attempted hostile takeover of locally-listed Idion Technology Holdings was for the hearts and minds of minority shareholders, which DataMirror lost.

SA could create 200 000 new jobs in the call centre industry in the next five years, if it makes the right call. Industry players say all it will take is a little faith and some help from government.

The rise of the Internet and e-commerce was touted as heralding the end of banking as we know it. But while predictions were off the mark, Internet banking still has a future.

Change management is not a new discipline. It is, however, an important management tool in an ever-changing world - one that executives ignore at their peril... and at a price.

Only one in 15 South Africans had access to the Internet at the end of 2001, according to a new study by World Wide Worx.

After the dot-com crash, the venture capital industry has become more cautious about where it puts its money, but industry insiders say the right entrepreneur with the right technology and marketing skills can still access start-up funding.

Black economic empowerment in the IT industry has made some progress since the dawn of the new SA. However, major players say there is still a long way to go.

The knowledge management world has become strangely quiet since the last time ITWeb covered it in a major feature a year ago. Though this is not surprising, it doesn`t mean that knowledge management is dead.

IT security in today`s world is a balancing game in which players must balance the benefits of the online world against the risk the company is capable of absorbing.

Over the years, external IT consultants have been on hand at almost every sizable IT installation at SA corporates, advising them on how to re-engineer their business processes, and which systems and solutions to implement.