SA could create 200 000 new jobs in the call centre industry in the next five years, if it makes the right call. Industry players say all it will take is a little faith and some help from government.

The rise of the Internet and e-commerce was touted as heralding the end of banking as we know it. But while predictions were off the mark, Internet banking still has a future.

Change management is not a new discipline. It is, however, an important management tool in an ever-changing world - one that executives ignore at their peril... and at a price.

Only one in 15 South Africans had access to the Internet at the end of 2001, according to a new study by World Wide Worx.

After the dot-com crash, the venture capital industry has become more cautious about where it puts its money, but industry insiders say the right entrepreneur with the right technology and marketing skills can still access start-up funding.

Black economic empowerment in the IT industry has made some progress since the dawn of the new SA. However, major players say there is still a long way to go.

The knowledge management world has become strangely quiet since the last time ITWeb covered it in a major feature a year ago. Though this is not surprising, it doesn`t mean that knowledge management is dead.

IT security in today`s world is a balancing game in which players must balance the benefits of the online world against the risk the company is capable of absorbing.

Over the years, external IT consultants have been on hand at almost every sizable IT installation at SA corporates, advising them on how to re-engineer their business processes, and which systems and solutions to implement.

The allure of dollars and pounds keeps growing stronger. Since the latest slide in the value of the rand, many small companies are starting to make money overseas, which is good news for local growth. However, some serious obstacles remain.

Business intelligence, described as the art of taking information and making business decisions with it, is maturing. It`s no longer an IT department pet project, but an essential part of organisations` ability to cope in the new economy.

Symantec has announced an online training resource for its channel partners and customers.