Although still behind its international counterparts, the local contact centre industry is moving towards social media communication.

Big data analytics is driving Discovery's foray into the mobile app world.

How Afrihost rose from a bedroom operation to a broadband titan.

The large commercial banks are sitting pretty, leaving innovation to the payment providers scrambling to establish a foothold in a crowded market.

Bitcoin has turned everyone's attention to the world of virtual currencies. Where to now?

PayPal hasn't lived up to its potential, but this may change soon.

As poaching incidents continue to rise, conservationists look to smart technologies to save the planet's wildlife.

IT outsourcing giant Business Connexion is focusing on new territory - in terms of geography and technology - to sustain growth.

After hitting a slight wobble when Alan Knott-Craig Jr walked away from Mxit, the company is set to take over the world - once again.

BPO has evolved from its early 'sweat-shop' image to become a strategic differentiator, but more change seems likely in the near future.

There's a national representative association of the BPO industry in SA, called BPeSA - Business Process enabling South Africa.

Advocates have it that BPO has changed the way the world does business, but some research paints a different picture.