Smart Staff Optimization is a set of solutions that allows companies to take advantage of the benefits that working remotely brings to the contact centre.
The entire world has moved to an online environment and we need to skill ourselves to survive in it, says Sharon Oosterberg, business development manager at CTU Training Solutions.
Remote monitoring and management of IT systems holds advantages for the business and the user alike, says Nashua.
The industry body for mobile operators and the United Nations World Food Programme accelerate the use of mobile money in times of global emergencies.
The multibillion-rand investment enables a 33% reduction of legacy services footprint by upgrading them to next-generation access technologies.
An International Telecommunication Union report shows access to ICT has a major impact on women's ability to prepare for, survive and recover from disasters.
The global pandemic has kick-started the growth of an entirely new generation, and it has nothing to do with age, says Nicol Myburgh, head: CRS Technologies HCM Business Unit.
Samsung ramps up its new flagship Galaxy smartphones with an ecosystem of inter-connected gadgets, launching five new devices and two wearables.
In the 114 countries that instituted lockdowns, speeds dropped by an average of -6.31%, says a new report.
The Middle East operations, which contribute less than other regions to the group, will be offloaded and it will push more resources to its African portfolio.
Companies can effectively operate from multiple locations and traditional urban planning will be significantly altered, says Paulo de Matos, chief product officer at SYSPRO.
Companies typically have experience gaps in three key areas: the digital gap, the employee gap and the perception gap, says Cameron Beveridge, regional director for southern Africa at SAP.