The Contact Optimisation Service predicts the optimum time at which to contact customers by telephone.
Arundel gives key steps that need to be considered and some tips for a successful WMS implementation.
APM Group-accredited Quintica will deliver ITIL training in Africa, the Middle East and Asia Pacific.
In this World Wide Wrap: Nigeria invests $721m, Cisco implements Jordan's broadband, and Brighton adopts MS infrastructure.
An innovative way of deploying an ERP system is to adopt a comprehensive change management methodology, says Keith Fenner, VP: Strategic Sales, Softline Accpac.
D-Link, Logitech, Proline and Symantec are to participate in a nationwide ICT roadshow for resellers.
The managed network services market is becoming more competitive, claims Datamonitor.
Fujitsu will acquire Siemens' 50% share in the joint venture Fujitsu Siemens Computers.
The institute offers courses on implementing decision-making processes through the use of credit scoring techniques.
The company is one of 10 Africa-based businesses identified for the Legatum Pioneers of Prosperity award.
In this World Wide Wrap: Economic uncertainty affects ICT, Australian ICT market to grow, and Swisscom adopts ICT solution.
Server Configuration Manager and Configuration Analytics Manager offer a unified approach for managing IT infrastructure.
Version 6.10 incorporates the MetaCall application and delivers improved support for Intel Active Management Technology.