In order to shorten waiting times and improve efficiency, Qmatic has developed solutions for better management of the customer journey and customer flows.
These are two of only 80 ALM Rangers worldwide, showing its dedication to advancing the science of software development.
We round up trends from across the globe that had us scratching our heads.
The solution aims to enable compliance in the financial services sector.
Naive behaviour is a huge security threat as users tend to not fully understand the risk that they are exposing the organisation to, says Old Mutual.
As cyber threats continue to escalate, IT security experts reveal their worst fears for the coming year.
The company has chosen to team up with Cibecs in order to beef up its endpoint data protection offering.
This was for implementation of its Legal Practice Management solution at African law firm, Anjarwalla and Khanna.
The app offers cradle to grave call management, incorporates full stock management with scan in and -out ability, and provides electronic proof of delivery.
The cloud-based solution ensures phone calls and other interactions are recorded and encrypted in a secure and compliant environment.
Emotional intelligence leads to better leadership, which leads in turn to better business intelligence.
The Adapt IT CEO's passion and business savvy has driven the success of a truly empowered international business, says IITPSA.
