By 2020, artificial intelligence technologies will be virtually pervasive in almost every new software product and service, says Gartner.
Dealing with clients via virtual reality provides a more memorable experience.
The growth in industrial IOT adoption in SA will result in significant opportunities, and some challenges too, say experts.
The 2024 ITWeb Brainstorm CIO Survey, conducted in partnership with MTN Business, has officially closed for entries.
This annual survey draws insights from CIOs and C-suite executives responsible for technology, providing a critical snapshot of how the industry is evolving.
This year we captured over 100 valid responses and a preview of the findings was presented by Adrian Hinchcliffe, ITWeb’s editor in chief, at the annual ITWeb Brainstorm CIO Banquet on 17 October 2024.
Please watch the ITWeb news feed for a report-back from the Banquet.
The full research report will be published as a downloadable e-book on ITWeb and Brainstorm online in early 2025.
Thank you!The ITWeb Brainstorm Surveys team
Ebrahim Dinat, COO of Ocular Technologies, asks if agents are satisfied in an environment where virtual customer assistants are used.
More executives are prioritising the application of cognitive computing in the IT, sales, information security and innovation departments.
ITWeb Brainstorm CIO Banquet 2025
Most referral systems are not based on objective information, and are often linked to the same back-end services.
Companies don't need all the resources in the world to deliver incredible innovation, writes TransUnion Africa CEO Lee Naik.
This is the new era in IT organisational management.
A customer journey map shows changes in customer behaviour and demonstrates the need for an organisation to adapt, says Danny Drew, MD for South Africa at Avaya.
With smartphones now an integral part of our lives, business leaders need to think about the role of these technologies within their organisations.
Implementing disruptive technology is one of the top three strategic priority areas for South African CEOs.