Dealing with clients via virtual reality provides a more memorable experience.
The growth in industrial IOT adoption in SA will result in significant opportunities, and some challenges too, say experts.
Ebrahim Dinat, COO of Ocular Technologies, asks if agents are satisfied in an environment where virtual customer assistants are used.
More executives are prioritising the application of cognitive computing in the IT, sales, information security and innovation departments.
Most referral systems are not based on objective information, and are often linked to the same back-end services.
Companies don't need all the resources in the world to deliver incredible innovation, writes TransUnion Africa CEO Lee Naik.
ITWeb Brainstorm CIO Banquet 2025
This is the new era in IT organisational management.
A customer journey map shows changes in customer behaviour and demonstrates the need for an organisation to adapt, says Danny Drew, MD for South Africa at Avaya.
With smartphones now an integral part of our lives, business leaders need to think about the role of these technologies within their organisations.
Implementing disruptive technology is one of the top three strategic priority areas for South African CEOs.
CIOs are increasingly looking for technology solutions to simplify their organisations' business processes, and Lexmark's AccuRead Automate is one, the company says.
Spurred by competition and digital transformation, CIOs find themselves under mounting pressure to change their roles and responsibilities.