An omnichannel strategy should focus on making it easier to engage with customers, says Andrew Dawson, MD of MACmobile.
Freshworks is bringing together the most innovative players in customer experience, IT, sales and marketing for a half-day session in Sandton.
Merchants will host a range of Avaya OneCloud portfolio solutions and make them available to businesses through a cloud-based subscription model.
The integrated mobile app builds on two years of successful MiFusion 1.0 deployments, and adds offline functionality as a key new feature.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
As the world struggles back to something like normality, retailers need to look at the role of brick-and-mortar in an increasingly omni-channel world.
ITWeb CX Summit Executive Dinner
One of the best ways to personalise and improve the customer experience is to understand the value of your customer’s time.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Loyal customers also become your best brand ambassadors, recommending your services to their colleagues and associates, says 1Stream.
The knowledge-sharing platform will enable CX management business units to deliver solutions with clear returns.
To survive and thrive in an uncertain economy, companies must adopt and combine digital workforces at scale with their current human workforce.
The companies are working together to enhance LoyaltyPlus’ partnership reach for loyalty programmes.
Fujitsu adds implementation services and infrastructure support as standard to second-generation preconfigured and pre-tested PRIMEFLEX Integrated Systems offerings.