Our CX survey, in partnership with Freshworks, examines the use of technology in improving customer service in SA.
The association honours companies like Clickatell and Infobip for their contribution over the past year.
BPM COEs have been disbanded, rebranded – and some have evolved, says Liz Allen, capability architect at Ovations.
The contact centre is expected to absorb 1 000 unemployed young people in the Cape Town township.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
SAPO warns the public about an online ‘parcel clearance fee’ scam doing the rounds and targeting customers.
ITWeb CX Summit Executive Dinner
A primary advantage of digital advertising is reaching a specific audience cost-effectively with measurable returns.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
We are calling on all CX specialists to share their views on the current state of customer experience in South Africa.
Commvault has appointed Data Management Professionals South Africa as a managed services provider for its Metallic SaaS platform in SA.
Most research papers do not explicitly call out the need for or importance of a cost model, when in reality it is an enabler of many ITFM disciplines.
Frequent Freighter from LoyaltyPlus will see the incentivisation and engagement of agents and freight forwarders to carry high-value cargo to deliver greater revenue margins for the airline.
The computing giant helps MEA clients drive digital transformation by establishing a Client Engineering unit.