The Telkom subsidiary creates new revenue streams by developing artificial intelligence solutions for the business process outsourcing sector.
The partnership sees a 24% absorption rate among youth who enrolled in their first two programmes.
The benefits of CDP technology will be showcased during a webinar hosted by The CRM Team, in partnership with ITWeb.
Reverse billed data means your customers don’t have to pay for the data used on your site, says Cellfind.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The South African National Blood Service has successfully rolled out the Aternity digital experience management platform with the help of Datacentrix.
ITWeb CX Summit Executive Dinner
The entire NuPay customer base has been migrated to DebiCheck and all transactions are now DebiCheck transactions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customers want access to a vast world of digital services, says Traci Maynard, executive: Edge Consumer Software and Hardware and HPE Business Unit manager at Axiz.
Identify moments in the user journey where you can ask for feedback to find out what your customers really want, says xneelo.
The user experience is pivotal to improving the relationship that customers have with your brand. says BBD
The South African-founded chat-based commerce platform secures $91 million in its series C round.
To gain and maintain credibility, user adoption strategies must actively be led from the top down, says The CRM Team.