Fula Mobile app founder and CEO Lubabalo Nojiwa outlines future plans, noting laundry services as part of new features still to come on the app.
The majority of consumers (58%) believe that, even after the pandemic, they’ll have more digital interactions than they did previously, a OnePoll survey reveals.
Avaya OneCloud contact centre solutions are enabling kids around the world to follow Santa Claus as he spreads joy on his journey.
Adbot and Future Females partner to empower 1 000 female-led small businesses with R1 million-worth of online advertising, to expand their reach in 2022.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
With AI-powered contact centre to manage workloads, DHL Supply Chain sees double-digit increase in agent retention rate.
ITWeb CX Summit Executive Dinner
It’s a new era of connected conversations and digital-first customer experiences.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Avaya Experience Builders makes it easier for businesses to build and deliver customised experiences.
Digital self-service and e-commerce platforms in telcos and financial institutions is on the rise, says BBD.
In the wake of more local banks offering telecoms-related services, analysts say this is a way for banks to remain competitive and relevant in the digital world.
Metallic is part of Commvault’s Intelligent Data Services Platform that enables organisations to proactively simplify and manage the complexity of enterprise data.
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.