Today, having the ability to record calls is vital for every contact centre, says Enghouse Interactive's Patricia Merchan.
Minister Ebrahim Patel signs a global business services working agreement, as the sector looks to add half a million employees over the next nine years.
Pivotal on Demand is a fast, convenient, risk-free way to give your business access to cloud-based contact centre capabilities.
Arch Retail Systems, a supplier of integrated retail management solutions in Southern Africa, offers a loyalty solution, integrated with Arch Retail (in-store solution).
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company’s new Cape Town office has a training facility that can cater for up to 40 students per course for its upskilling programme.
ITWeb CX Summit Executive Dinner
Consumers check messaging apps multiple times a day, so incoming, relevant messages from businesses are unlikely to be missed.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Advanced status includes many exclusive programmes and benefits designed to support further enablement and business growth.
The hospitality booking site introduces its neighbourhood support line in SA, to boost responsible travel ahead of the much-anticipated tourism season.
Right from the beginning, customer-centricity has been at the core of Amazon’s DNA, says Helen Billingham, senior social media and PR manager at Enghouse Interactive.
The SA Post Office promises its mobile-driven service will launch soon, as it outlines its plans to provide modern postal facilities.
The Competition Tribunal extends GovChat’s interim relief order in the Facebook and WhatsApp matter, but declines a request for a variation.