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POPIA: Is your contact centre compliant?

Call centres are only allowed to use data for the purpose for which it was collected.

MSPs can become Worry-Free with Trend Micro, Westcon-Comstor

The co-managed extended detection and response service is cross-product, cross-customer and cross-partner to help mitigate the threats faced by businesses today.

Westcon-Comstor

eBooks: Twelve best practices for omnichannel retail customer engagement

Frontline lessons from top retailers for improving sales and service.

Nuance Communications

Video: Building smart cities of the future

Smart cities of the future

IOCO Security Solutions

Delivering good customer experience under Zero Trust

When it comes to digital interactions with clients, Zero Trust poses a challenge for CIOs in striking the right balance between security and a satisfying customer experience.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

White paper: The intelligent enterprise in the experience economy for the healthcare industry

Gijima and SAP believe that as intelligent enterprises, healthcare providers will become highly efficient at saving and improving people’s lives.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

A more human, holistic approach to driving IT value

Optimisation-as-a-service ensures companies embrace a culture of continuous optimisation across their technology estates, people and processes.

Gert Groenewald

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Sygnia enhances customer service with Decision Inc. solution

The solution was designed to provide Sygnia’s clients and other stakeholders with a richly layered overview of their retirement funds.

Information Regulator

Information Regulator publishes invitation for public comments on new POPIA regulations

The amended Draft Regulations cover various steps that people can take in exercising their rights under POPIA and how businesses can request consent for direct marketing purposes.

Standard Bank EasyScan for Pick n Pay – enables fast, easy payments for groceries

EasyScan is a new service that enables customers to pay for their shopping using the Standard Bank Mobile Banking App.

Standard Bank employees participate in client-focused hackathon

The big-four bank hosts its second-annual Kuunda Disrupt Hackathon, as it looks to employees to find innovative solutions to consumer pain points.

Justin Levermore

Hahn Collections integrates WhatsApp

Hahn Collections partnered with Pivotal Data to integrate WhatsApp for Business into the company's contact centre operation via the Infobip messaging platform.

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VIDEO SHOWCASE

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